Shipping & Returns
What are your delivery times?
The turn around time for packing and shipping orders is 7 to 14 business days. Shipping times may vary: generally once shipped, domestic orders take anywhere from 2 to 14 business days to arrive, depending on your location. International shipping delivery times may vary between 2 and 5 weeks.
How much will shipping cost?
Shipping costs are calculated upon checkout and will depend on your location. We ship out from Seattle, WA USA.
Do you accept orders placed outside of the States?
International shipping is available for most countries. Keep in mind that your country may require you to pay customs before you are able to receive your package. If you are unable to pay for customs, the items will be sent back to me. If your country is not available when you place an order, please email me at help@pikarar.com with your country and zip code so I can add it to my system!
What is your return policy?
After orders are shipped out, orders are nonrefundable. However, items can be exchanged. The merchandise must be unworn/unused and in its original packaging to be exchanged; distressed or merchandise that has been washed, are not eligible for returns. We will not provide pre-paid shipping labels or boxes for returns, so you may return an order through a carrier of your choice. Upon receiving your item, if it’s damaged or incorrect, please send us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. If your item hasn’t been sent yet and you would like to change or cancel your order, please send us an email at help@whitesquirrel.com.
My Order
Can I track my order?
You can select the option to track and get a tracking number for your order. Tracking allows us to determine the exact location, estimated shipping time for your order, and contact the carrier if your package is lost. If your package gets lost, and you did not purchase tracking, we will not be able to provide more information or reimburse you.
Can I combine or split my order?
If you purchased two orders and would like to combine them, please email help@whitesquirrel.com with the subject line “Combine Pikarar orders [order #] and [order #]”. If you are trying to split an order into multiple orders or locations, you will have to make separate purchases since the shipping will be calculated differently per location. Please contact us if you still have questions related to your order.
What if I ordered the wrong size or product(s)?
If your order has not yet been shipped, send us an email at help@whitesquirrel.com with your name, order number, and the items you would like swapped so we can help you.
What if I receive the wrong product?
Within 10 days of arrival, send us an email at help@whitesquirrel.com with your name, order number, the item(s) incorrectly received, photos, and the item(s) you meant to get. We will help you as soon as we can!
Do you offer returns for faulty item(s)?
Upon receiving your item, if it’s damaged or incorrect, please send us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. If your item hasn’t been sent yet and you would like to change or cancel your order, please send us an email at help@whitesquirrel.com.
Other Store Info
Do you take commissions?
Commissions are accepted based on my availability and interest in the project. You can email me at partners@pikarar.com (responses are not guranteed).
What are your apparel sizes?
Please visit our apparel size guide.
How do I care for apparel and homegoods?
For apparel and blankets, we recommend you hand wash or machine wash with cold water. You can hang dry or tumble on low heat. For rugs, we recommend spot cleaning; do not machine wash.
I'm a business, can I buy wholesale?
Please contact me at partners@pikarar.com for more information.
Are you at conventions or festivals?
Pikarar is confirmed for Sakura Con, U District Street Fair, Renegade Seattle, Anime Expo, and Smol Art Mart Seattle. Visit my socials for more up to date news.
What tools do you use for your art?
I mostly work on my IPad Air Pro (10.9” 64GB) with the Apple Pencil Gen 2. Sometimes I do draw on my computer; I have the Wacom Touch and Fun Tablet and I use programs like Photoshop, Illustrator, and Fire Alpaca. I used to use Paint Tool Sai when I was drawing on the PC. Today the app I primarily use on my Ipad is Procreate– you can buy it on the Apple Store for a small fee! My favorite brushes are the sketch tools: HB, 6B, and Bonobo Chalk. I like to outline with the gel pen. For a more in depth tutorial, visit my streams @pikarardraws on Twitch and ask for tips!